Privacy Policy
Last Revised on August 30, 2023
Andersen Windows, Inc. and its parent and subsidiaries (collectively
“Andersen” or “we”) respect your privacy. As you use our websites,
blogs, social media sites, mobile apps, and electronic communications,
your Personal Information may be collected.
Scope of Policy
Andersen Sites:
This Privacy Policy applies to Personal Information we collect on
“AndersenWindows.com” and any other official Andersen websites and
applications, including, but not limited to, the Andersen mobile site,
Renewal by Andersen websites and applications, official sweepstakes
entry forms, forms linked to this Privacy Policy, mobile applications,
and other related applications linked to Andersen products and services
(collectively, the “Sites”). This Privacy Policy is incorporated into
Andersen’s “Site Terms and Conditions of Use.”
Personal Information:
“Personal Information” means any information that may be used to
identify an individual (or household), including, but not limited to,
identifiers (e.g., names, phone numbers, physical mailing addresses,
email addresses, social security numbers), familial information (e.g.,
spouse/partner name, names of children/dependents, birthdates of family
members), characteristics of protected classifications (e.g., race,
ethnicity), biometric information (e.g., fingerprints, signature),
electronic network activity information (e.g., browsing or search
history, information regarding your interaction with the Sites, whether
submitted or not), payment information (e.g., credit information, credit
card information), location (e.g., GPS, IP address), employment-related
information, education information, or other non-public information
unique to you. Personal Information also means information that can be
used to identify you when put together with other data, such as your
browser type, the URL of the previous website(s) you visited, your
Internet service provider, the operating system of the devices you use,
and your Internet protocol (“IP”) address.
Third-Party Sites:
When you provide Personal Information to us on a third-party site, the
information you provide may be separately collected by that third party.
Only Personal Information collected directly by Andersen, or on
Andersen’s behalf, is covered by this Privacy Policy. The information
collected by third-party sites are subject to the privacy practices of
those third parties. Privacy choices you make with third parties will
not apply to our use of your Personal Information collected through our
Sites. Also be aware that our Sites contain links to other sites not
owned or controlled by Andersen, and we are not responsible for the
privacy practices of those other sites. Andersen may use third-party
services on the Sites to provide you with a better online experience or
for other reasons. Third parties, including Facebook and other social
media providers, may use cookies, web beacons, and other storage
technologies to collect or receive information from the Sites and
elsewhere on the Internet and use that information to provide
measurement services and target ads. If you want to opt-out of the
collection and use of information by third parties, you can obtain
information about exercising such choice at
and
.
Your Consent
Adult Consumers:
By using the Sites, you consent to the terms of this Privacy Policy as
well as Andersen’s processing, use, and potential disclosure of your
Personal Information for the purposes provided in this Privacy Policy.
In addition, certain portions of the Sites may request the entry of your
contact information, including, but not limited to, the telephone
number for your residence or cellular device. By providing such
information, you agree and authorize Andersen to contact you for the
purposes stated below, including, but not limited to, SMS messages
(including text messages), calls using a prerecorded message or
artificial voice, and calls/messages delivered using an auto telephone
dialing system or automatic texting system.
Please note that if you call us on the telephone or if we call you on
the telephone, your call may be recorded. By providing information to us
over the telephone, you consent to the terms of this Privacy Policy as
well as Andersen’s processing, use, and potential disclosure of your
Personal Information for the purposes provided in this Privacy Policy.
Notwithstanding any current or prior election to opt-in/opt-out of
receiving telemarketing, other calls, or SMS messages (including text
messages), by providing your contact information, you hereby expressly
consent to and authorize contact by us, our agents, representatives,
affiliates, or anyone calling on our behalf for any purposes relating to
our products and services, which may include advertising or
telemarketing messages. You agree this consent applies to the specific
number(s) you have provided to us now or in the future, or numbers we
can reasonably associate with your account (through skip trace, caller
ID capture or other means which may be described in this Privacy
Policy). You certify, warrant, and represent that the telephone
number(s) you have provided to us or will provide to us in the future
are your contact numbers and that you will promptly alert us when a
particular telephone number is no longer associated with you. Further,
you understand that your cellular or mobile telephone provider will
charge you according to the type of plan you carry. Any consent you give
to Andersen may be revoked by you at any time as to each method of
communication. If you want your phone number to be on our “Do Not Call
List”, please register for the “Do Not Call Registry” at
.
Information About Minors:
Andersen’s Sites are neither structured nor intended for users who are
minors. Andersen does not target, promote, or market products or
services to minors. We do not knowingly collect Personal Information
from minors, as defined by law. If we discover we have received Personal
Information from a person under the age of 18 years without proper
authorization, we will take reasonable steps to delete that data as
quickly as possible.
Information We Collect About You
Contact information:
Andersen collects contact information provided by you when you visit our
Sites. This includes, but is not limited to, names and user names,
business name (if applicable), purchase history, billing and shipping
addresses, phone numbers, email addresses, the location where you
purchased Andersen products, and other digital contact information.
Payment Information:
Andersen collects your payment information when you purchase our
products and services. This includes, but is not limited to, information
from your credit or debit card, personal check, PayPal account (or
other electronic payment service provider), or gift card. Payment
information is used for payment processing and fraud prevention.
Andersen will not use your payment information for any other purpose.
Credit and Identifier Information:
Andersen may collect credit and identifier information about you in
connection with the purchase, or attempted purchase, of our products and
services. This includes, but is not limited to, information about your
credit history, income, social security number, and date of birth.
Andersen may use this information to, among other things, help you
rehabilitate your credit.
Applications for Employment:
Andersen may place job openings on the Sites that allow you to provide
your Personal Information in connection with an application for
employment. We collect your Personal Information, contact instructions,
and information related to applicable work experience through online
forms and other means.
Information Needed for Warranty Claims:
When you make a claim under one of our written warranties, Andersen will
collect Personal Information from you relating to the initial purchase
of the product to process the warranty request and prevent fraud.
Demographic Information:
Andersen collects information about who you are, what you do, and where
you live. This helps us put your feedback about our products and
services into context so that we may serve you better in the future.
Location Information:
Andersen collects location data obtained from your mobile device's GPS
or your IP address, depending on whether you are visiting the mobile or
online version of our Sites. In addition to any other uses noted in this
Privacy Policy, we may use this location data to find an Andersen
dealer close to you.
Communications and Promotions:
Andersen collects information provided when you communicate with us via
blogs, social media sites, other offline communications (e.g., paper
mailers, trade show attendance forms), or other online or in person
communications (e.g., electronic entry forms, contact us forms). In
addition, we may require that you provide Personal Information to access
more detailed descriptions of our products or services or to better
find products and services that we wish to market to you, which will
then allow us to engage you in follow-up communications or to verify
requests received from you. Further, the Sites sometimes include notices
of promotions for which you can submit an online entry.
Surveys and Polls:
Andersen values your opinions and comments, and we may conduct online
surveys or polls. Participation in these surveys and polls is always
optional. The Personal Information collected via polls is aggregated and
used to make improvements to the Sites and to develop useful content,
features, and promotions for visitors to our Sites. The identity of
survey or poll participants is anonymous unless the survey or poll
either specifically requests Personal Information or otherwise states
information is collected.
Other information:
We collect information about the browser you are using as you visit our
Sites. We may also track the specific pages you visit, the website you
came from, or the website you visit once you leave ours.
How We Collect Information About You
You Provide the Information:
We may collect your information, including Personal Information, through
online forms, information you enter, or otherwise provide to us when
purchasing our products or services, completing job applications,
entering sweepstakes, or any other methods by which you provide your
information to us.
Analytic Tools:
Andersen, like other website operators, uses analytic and reporting
technologies to automatically record Personal Information, such as
Internet domain/host name, IP address, browser software, operating
system types (e.g., Mac OS, Windows OS, Android OS), clickstream
patterns, and the date/time of Site visit. Andersen may aggregate this
information to measure how the Sites are being used and to continuously
improve the content and integrity of the Sites.
Mobile Applications:
If you elect to install the mobile versions or mobile application
versions of the Sites, Andersen may collect your geographic location,
data about your use of the mobile application, the type of device you
use and its operating system, unique device identifiers, IP address, and
use of mobile coupons in a transaction, among other things.
Tracking Cookies:
Andersen relies on “cookies” to gather data on who visits its websites,
track user trends (e.g., how users interact with the Sites), and
remember the preferences of visitors to the Sites, among other things.
Some cookies on the Sites collect data using third party tools. Andersen
uses third parties to gather certain Personal Information to create
activity and trending reports. Andersen contracts with third parties,
for these reporting services.
With most browsers, you can refuse cookies by turning them off or
requesting a warning prior to accepting cookies at the request of a
website. You can go to your browser settings at any time to change your
cookie preferences or delete the cookies deployed by the Andersen Sites
during a previous visit.
How We Use Information About You
In addition to the business purposes discussed in the section
“Information We Collect About You,” Andersen uses Personal Information
(collected from you and/or your device) for system administration
purposes, to enhance your experience while on our Sites, to market our
goods and services, and to otherwise transact or communicate with you.
Consistent with applicable law and the choices you make, specific uses
may include, but are not limited to, the following:
Compiling figures for market research, data analytics, and website performance. Providing descriptions of our products and services when you need them. Noting color, style, and design preferences as you move through our Sites. Displaying advertisements personalized to individual interests or preferences, either on our Sites or the sites of third-parties. Tracking the effectiveness of our marketing efforts. Setting in-home appointments upon your request. Collecting information for lead-generation or the sale of additional products/services. Assisting with the procurement of financing for your purchase of Andersen products and/or services or rehabilitating your credit for the future purchase of Andersen products and/or services. Considering you for employment at Andersen. Facilitating transactions for the procurement of replacement parts. Demonstrating Andersen’s compliance with our legal obligations, policies, and procedures.
Any uses described in this section are not exclusive, and there may
be additional uses for Personal Information indicated elsewhere in this
Privacy Policy.
Sharing Personal Information with Third Parties
By accessing or using the Sites you are choosing to provide Andersen
with your Personal Information and we may use that information for
legitimate business purposes, including, but not limited to, sharing,
selling, or otherwise transferring that information to Andersen
subsidiaries, Andersen affiliates, and third parties. By “third parties”
we mean, without limitation, dealers, distributors, suppliers, service
providers, and Renewal by Andersen LLC’s non-corporate-owned retail
affiliates. Further, by accessing and continuing to use the Sites, you
understand that your Personal Information may be disclosed to Andersen’s
successors, assigns, or business partners.
These third parties may contact you for various reasons, some examples of which are to:
Contact you about our products and services. Fulfill orders for Andersen products and services. Obtain financing for Andersen products and services. Provide information or assistance at your request. Prevent an emergency or prevent harm to others. Respond to or prove compliance with legal requirements. Protect or enforce our rights and policies. Confirm demographics connected to the purchase of Andersen products and services. Protect or enforce the rights of a third party as required or permitted by law (including, but not limited to, to comply with a subpoena or court order).
Andersen also contracts with third parties from time to time to
provide, maintain, and improve the Sites. We will use commercially
reasonable efforts to prevent such third parties from disclosing your
Personal Information, except for the purpose of providing the services
in question. We cannot guarantee that such third parties will not
disclose your Personal Information.
We sell and/or share certain Personal Information to our authorized
independent retailers, dealers, and certified contractors so that such
authorized independent retailers, dealers, and certified contractors can
set up appointments and market to you. Such Personal Information
includes your name, phone number, email address, mailing or street
address, and other contact information.
To the extent you are concerned about the sale of your Personal Information, you may opt-out of any such sale by clicking
HERE
. You may also submit such a request using one of the methods listed at the end of this document.
Security
Andersen follows generally accepted industry standards to protect the
Personal Information deemed to be under its control. Wherever your
Personal Information may be held within Andersen or on its behalf,
Andersen takes reasonable and appropriate steps to protect your Personal
Information from unauthorized access, use or disclosure.
Access to and use of secure areas of our Sites is restricted to
authorized users only with a business need to know the Personal
Information accessible there. Unauthorized individuals attempting to
access these areas of the Sites may be subject to adverse employment
actions, criminal prosecution, or civil damages.
Andersen may from time to time use third parties to provide content or
deliver services, such as, but not limited to e-commerce technology.
Andersen follows generally accepted industry standards in selecting
these third parties but does not have ultimate control over the security
measures used by those third parties.
Moreover, no method of transmission over the Internet or storage of
information is guaranteed secure. Therefore, while we strive to use
commercially acceptable means to protect your Personal Information, we
cannot guarantee its absolute security.
Changes to Privacy Policy
Andersen may make changes to this Privacy Policy from time to time. If
we decide to make revisions, updates will be posted on this page so that
you are always aware of what information Andersen collects, how we use
it, and the circumstances under which we disclose it. All revisions to
the Privacy Policy will become effective immediately upon posting to any
of the Sites. You further agree to review the Privacy Policy when
visiting any of the Sites to view any updates.
Access and Deletion of Personal Information
To the extent that you provide Andersen with Personal Information, you
may request that Andersen provide you with a list of that data for the
purposes of review or deletion. For your protection, you will be
required to provide proof of your identity when such requests are made.
Andersen may not delete certain Personal Information if retention is
necessary to comply with Federal and/or State law, complete transactions
made at your request, uphold its legal obligations, maintain security
and site integrity, or other expected and lawful uses of the Personal
Information you provided, including but not limited to the following:
Complete the transaction for which the information was collected, provide a good/service requested by you (or reasonably anticipated within the context of an ongoing business relationship with you), or otherwise perform a contract between Andersen and you. Detect security incidents or otherwise protect against malicious, deceptive, fraudulent, or illegal activity, up to and including pursuing prosecution of those responsible for the illegal activity. Debug the information to identify and repair errors impacting functionality. Exercise free speech, ensure the right of another consumer to exercise their right of free speech, or exercise another right provided for by law. Comply with the California Electronic Communications Privacy Act. Engage in public or peer-received scientific, historical, or statistical research in the public interest. Enable internal uses that are reasonably aligned with expectations based on your relationship with the business. Fulfill the terms of a written warranty or product recall. Comply with a legal obligation. Otherwise use your Personal Information, internally, in a lawful manner that is compatible with the context in which you provided the information.
Andersen will make reasonable efforts to respond to your request
regarding your Personal Information that we hold as soon as practicable
or in the time required by law.
You may submit a request using any one of the following:
Privacy Request Forms General Privacy Inquiry Form By US Mail: Attention: Legal Department 100 Fourth Avenue North Bayport, MN 55003 By Phone: 844-853-1096
Rights of California Residents:
If you live in California and are also any of the following: a consumer
of Andersen products/services, an applicant for employment with
Andersen, an Andersen employee, or believe that Andersen may have your
Personal Information in its possession, please see “
Andersen’s California Privacy Rights Notice
”.